Caller ID spoofing — electric company warning

 Computer, General, News  Comments Off on Caller ID spoofing — electric company warning
May 072017
 

I’ve written about this before: whether it’s at your front door or on your phone or on your computer, scammers use the same tricks. In this case, spoofing their identity. Southern California Edison send out this email notice last week.

***

Subject: Important message from SCE: Beware of caller ID spoofing

That ‘Southern California Edison’ phone call may not be legitimate.

For your security, never give out your personal information, such as your SCE account number, Social Security number, credit card information or PIN number.

We have recently experienced an increase in reports of caller ID spoofing, a practice in which special phone equipment falsifies information on your caller ID display. Calls may appear to be from SCE, when in reality the caller has no association with SCE and may try to sell you products, collect personal information or say your electric bill is past due when it’s not.

Common red flag warnings related to spoofed phone calls:

  • Calls were made multiple times per day
  • Callers asked about customer’s usage, meter or other personal information
  • Customers were provided recommendations for purchasing alternative energy products

Tips to help protect yourself from caller ID spoofing scammers:

  • SCE will not send solar representatives to your home, nor do we have solar companies contact anyone by phone.
  • SCE will never ask for credit card information, a prepaid card such as Green Dot or electric usage information over the phone.
  • Do not use a call back number provided until you confirm it is an SCE number listed on your bill or the Contact Us page on sce.com.

Please know that we take your privacy seriously and make every effort to protect your information. For additional red flag warnings and tips to protect yourself, please visit sce.com/scamalert.

If you believe you are the recipient of a spoofing call, contact SCE Information Governance at csinfogov@sce.com.

Sincerely,

Marc Ulrich
Vice President of Customer Programs & Services
Southern California Edison

***

We all need to be careful. The fact that these scams continue to occur is a sign that they work. Caller ID is not perfect but still can be useful.